Our returns and cancellation policy
When it comes to flooring solutions, Floorworld is one Flooring supplier in Dubai and the entire Middle East where you could expect more and pay less without having to compromise on the desired look and design of your dream floor. We offer High quality, branded European flooring products at the Lowest possible price.
As simple and hassle free as it is to place an order for your flooring with Floorworld LLC, we would like it to be as easy if you decide to return an order.
We take great care in shipping your packaging to you and would like to help you get them back to us safely in the event of things not gone as planned. We allow a duration of up to 14 days after the day of delivery for a full refund (Terms and conditions apply).Appreciate you return the favour by ensuring the goods are well protected and arrive safely on their way back. Any returned order must be, unopened and complete in their original packaging.
However, we do not accept any returns of order after the stipulated duration of 14 days and the REFUND applies only to goods that are faulty, not if you’ve changed your mind and therefore strongly recommend that customers check, quality, colour and product requirements cautiously before ordering.
We are also happy to accept back any flooring or accessories left over after completing your installation. To do this, please contact our customer service team and we will be happy to refund or exchange your goods minus a 35% restocking fee (restrictions apply). If the products suffer from a manufacturing fault we will, of course, refund the cost of returning to us, simply contact our customer services team and they will take it from there.
Please note – unfortunately, we can’t accept any returns or refund on Flooring supplies which are bespoke. Eg: Engineered wood flooring stained and made to your specifications or vinyl flooring cut from a roll unless they are faulty.