Customer Service Complaints

At Floorworld we are passionate about providing an excellent customer experience, however, sometimes things happen which can effect this. We will always try our best to rectify the issue as quickly as we can.

Our commitment to you:

  • We will respond to all complaints made.
  • We will clearly explain what actions need to be taken to resolve the issue.
  • We will endeavor to resolve the complaint in a timely manner.

Making a complaint:

If you have had a problem and wish to make a complaint please follow the steps below:

Step 1 - Send an email to along with your sales order number. The email should briefly explain the issues which you are experiencing and we recommend that you include any photos to ensure that we deal with the complaint as fast as possible.

Step 2 - Our customer service team will create a case and contact you to discuss to investigate your case.


You can call our customer support phone line to discuss your issue directly with the team. You can reach the team on this number +971 50 605 3687.

Once your complaint has been received, we will try to resolve it within 2-3 working days.  Sometimes we need a little longer to investigate, however, we will keep you updated regularly regarding the status of your complaint.