Following the Government announcements to the restriction of movements to fight the Covid 19 Pandemic, all deliveries effective Thursday 2nd April will unfortunately be delayed. All new orders will be processed and immediately dispatched as soon as these movement restrictions are lifted. We are sorry for the inconvenience caused.
At Floorworld we are passionate about providing an excellent customer experience, however, sometimes things happen which can effect this. We will always try our best to rectify the issue as quickly as we can.
Our commitment to you:
We will respond to all complaints made.
We will clearly explain what actions need to be taken to resolve the issue.
We will endeavor to resolve the complaint in a timely manner.
Making a complaint:
If you have had a problem and wish to make a complaint please follow the steps below.
Download and complete this form (Click here)
Email a copy of the form to email@example.com
It is important that you include your full name, address, order number, and a brief summary of the issue you are experiencing and how we can help resolve this.
Please include any photos which can help us resolve the issue you are having.
The next step:
Once your complaint has been received, we will try to resolve it within 2-3 working days. Sometimes we need a little longer to investigate, however, we will keep you updated regularly regarding the status of your complaint.
Due to the recent 24 hour movement restrictions announced by the Government of Dubai to help combat the spread of Covid 19, deliveries of online orders will unfortunately be delayed. We are monitoring the situation and future developments closely and will update you with the soonest possible delivery dates once these restrictions have been lifted.
Having a browse and see something you like?... Please continue to order your samples online where up to a quantity of 3 samples will be delivered to you absolutely free!
We appreciate your understanding and will work hard to deliver your orders immediately on our return.