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Our returns and cancellation policy

We pride ourselves in supplying top quality goods at great value – and we like to think our reviews prove this. However, sometimes things just don't go to plan and we understand that people change their minds. If you do decide to return your order, you can cancel up to 14 days after the day of delivery for a refund minus 35% restocking fee. Please remember, If you wish to return any goods they must be complete, unused, and in "as new" condition. Before returning, please contact our customer service team and they’ll supply you with a returns number. Please make sure any goods are well-protected to keep them safe on their journey as unfortunately any costs for damaged goods will be taken from the total amount refunded. We are also happy to accept back any flooring or accessories left over after completing your installation. To do this, please contact our customer service team and we will be happy to refund or exchange your goods minus a 35% restocking fee (restrictions apply). If the products suffer from a manufacturing fault we will, of course, refund the cost of returning to us, simply contact our customer services team and they will take it from there. However, this only applies if the goods are faulty, not if you’ve changed your mind.

Please note – unfortunately, we can’t accept products which are bespoke, made to your specifications or cut from a roll unless they are faulty.

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